Terms of service
These Terms of Service apply to your use of andrewandsons.com.au and purchases made from Andrew & Sons.
By using our website or placing an order, you agree to these Terms.
ABOUT US
Andrew & Sons is a South Australian family business.
Website:
andrewandsons.com.au
Email:
info@andrewandsons.com.au
PRODUCT INFORMATION
We make reasonable efforts to ensure product descriptions, photographs, pricing and other information displayed on our website are accurate.
Colours, packaging and appearance may vary slightly from images displayed due to photography, screens, packaging updates and production variations.
PRICING
All prices displayed on our Australian website are in Australian dollars unless otherwise stated.
Prices may change from time to time.
A price change will not affect an order already accepted by us unless required to correct an obvious error or as otherwise permitted by law.
ORDERS
Submitting an order does not necessarily mean that we have accepted it.
We may decline or cancel an order where reasonably necessary, including where:
• A product is unavailable
• Payment cannot be authorised
• Information supplied is incorrect or incomplete
• We reasonably suspect fraud or misuse
• There has been an obvious pricing or listing error
If payment has already been received for an order we cannot fulfil, we will provide an appropriate refund.
PAYMENT
Payment must be made using one of the payment methods available at checkout.
Payments are processed by third-party payment providers.
SHIPPING
We currently ship within Australia only.
Standard shipping is FREE Australia-wide.
Further information is available in our Shipping Policy.
RETURNS AND REFUNDS
Returns, refunds and remedies are handled in accordance with our Return & Refund Policy and applicable Australian Consumer Law.
PROMOTIONS AND DISCOUNTS
Promotional codes, offers and discounts may be subject to additional terms.
Unless otherwise stated:
• Promotions cannot be redeemed for cash
• Promotions may have an expiry date
• Promotions may be limited to one use per customer or order
• We may withdraw or amend a promotion where permitted by law
WEBSITE USE
You must not misuse our website or attempt to interfere with its operation.
You must not knowingly introduce malicious software, attempt unauthorised access, scrape or reproduce website content unlawfully, or use the website for fraudulent or unlawful purposes.
INTELLECTUAL PROPERTY
Unless otherwise stated, content on the Andrew & Sons website, including branding, logos, text, graphics, photographs, packaging artwork and website content, is owned by or licensed to Andrew & Sons.
You may not reproduce, distribute or commercially use our content without prior written permission except where permitted by law.
THIRD-PARTY SERVICES
Our website may use or link to third-party services, including Shopify, payment providers, social media platforms and delivery services.
Those services may be subject to their own terms and privacy policies.
LIMITATION OF LIABILITY
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
To the extent permitted by law, Andrew & Sons is not responsible for indirect or consequential loss arising from circumstances outside our reasonable control.
CHANGES TO THESE TERMS
We may update these Terms from time to time.
The version published on our website at the time of your transaction will generally apply to that transaction.
GOVERNING LAW
These Terms are governed by the laws applicable in South Australia, Australia.
CONTACT
Questions about these Terms can be sent to:
info@andrewandsons.com.au
andrewandsons.com.au