Refund policy

We stand behind the quality of Andrew & Sons products and want every order to arrive as intended.

CHANGE OF MIND

Due to the nature of our food products, we do not accept returns or exchanges for change-of-mind purchases.

This does not affect any rights you may have under the Australian Consumer Law.

DAMAGED, FAULTY OR INCORRECT PRODUCTS

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and preferably within 48 hours of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

We will review the matter and, where appropriate, may offer a replacement, refund, store credit or another remedy available under Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement, refund or other remedy if a product fails to meet an applicable consumer guarantee.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

REFUNDS

Where a refund is approved, it will generally be returned to the original payment method used for the purchase.

Processing times may vary depending on your bank or payment provider.

CONTACT

For return, refund or product concerns, please contact:

info@andrewandsons.com.au
andrewandsons.com.au