Privacy policy
Andrew & Sons respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit andrewandsons.com.au, place an order, contact us, subscribe to marketing communications or otherwise interact with our business.
INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect information including:
• Your name
• Email address
• Telephone number
• Billing and delivery address
• Order and transaction information
• Products purchased or viewed
• Communications you send to us
• Newsletter or marketing preferences
• Device, browser and website usage information
• IP address and related technical information
PAYMENT INFORMATION
Payments made through our website are processed through third-party payment providers.
Andrew & Sons does not generally receive or store your complete payment card details.
HOW WE COLLECT INFORMATION
We may collect personal information when you:
• Place an order
• Create or use a customer account
• Contact us
• Submit a contact or wholesale enquiry
• Subscribe to our mailing list
• Browse or interact with our website
• Participate in a promotion or offer
We may also receive information through Shopify and other service providers that support the operation of our website and business.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process and fulfil orders
• Arrange delivery
• Process payments and refunds
• Communicate with you about your order
• Respond to questions and enquiries
• Manage wholesale or collaboration enquiries
• Provide customer support
• Detect or prevent fraud and misuse
• Improve our website, products and customer experience
• Send marketing communications where you have subscribed or otherwise consented
• Meet legal, accounting and regulatory obligations
DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to service providers where reasonably necessary to operate our business.
These may include:
• Shopify
• Payment processors
• Delivery and logistics providers
• Email and marketing providers
• Website, hosting and technology providers
• Professional advisers such as accountants or legal advisers
• Government, regulatory or law-enforcement authorities where required by law
OVERSEAS PROCESSING
Some of the service providers we use may store or process information outside Australia.
The countries involved may vary depending on the provider and service being used.
COOKIES AND WEBSITE TECHNOLOGY
Our website may use cookies and similar technologies to operate the website, remember preferences, analyse website activity, improve performance and support marketing activities.
You can control or disable cookies through your browser settings, although some website functions may not operate correctly as a result.
MARKETING COMMUNICATIONS
If you subscribe to receive news, offers or updates from Andrew & Sons, we may send marketing communications to you.
You can unsubscribe at any time using the unsubscribe link contained in our emails.
ACCESS AND CORRECTION
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request.
SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
PRIVACY COMPLAINTS
If you have a concern about how we have handled your personal information, please contact us using the details below.
We will review your concern and respond within a reasonable period.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on our website.
CONTACT
Andrew & Sons
South Australia, Australia
Email:
info@andrewandsons.com.au
Website:
andrewandsons.com.au